Ben Automation Case Study

Implementing automated testing at a leading telecom provider

Ben NL, or Ben, is a Dutch virtual mobile network operated by T-Mobile Netherlands with roughly 600,000 users. Its users are mainly students and people within the 30-40-year-old age group. Ben offers its voice, text, and data services at a highly discounted rate and this is achieved by offering relatively limited customer service.

With this high level of self-service, the mobile app plays a central role within the Ben ecosystem, as around 60-70% of the users are using it. The most common actions a user performs in the app are checking their calling and mobile data limits, with the option of buying extra data (as MBs) and also modifying subscription options and perks from month to month. Through the app customers also have access to invoices and account information.

In September 2019, spriteCloud was contacted by Stefanie Uijttenhout (Product Owner) in regards to a quality assurance request for Ben (T-Mobile). Stefanie had heard of our successes when we had worked with T-Mobile previously and wanted to ask if we could bring our mobile testing expertise to the Ben team as well.  spriteCloud completed a successful transition to Ben/T-Mobile’s development partner, Oberon, and set up mobile test automation, including the test results dashboard tool Calliope Pro.